Every DzireHub hoodie and T-shirt is printed after you place your order. That is different from buying something already sitting on a shelf, so here is a plain walk-through of what happens next — and what we can and can't promise.
What “made to order” means
Nothing is printed in advance. Once you order, your item is printed for you. Our designs are ready-made, so we don't offer custom printing or personalised artwork — you choose from the designs in the shop.
What happens after you order
- You check out. Shipping costs depend on the destination and the items in your order, and are shown at checkout before you pay. You can pay by card.
- Your order moves into production. Orders move into production quickly. Our production partner typically prepares orders in 2–5 business days. That is an estimate, not a guarantee, and it can be longer during busy periods such as holidays and sales events.
- Shipping starts once production is complete. Not before.
- You get tracking, when it's available. When tracking information is available, it is sent to the email address you gave at checkout.
Production time and shipping time are two different things
Delivery time is production time plus shipping time. Shipping varies by destination, delivery method and carrier, and we don't guarantee a specific delivery date. Carriers and customs can also cause delays outside our control.
If your order has several items, they may be produced and shipped separately and can arrive on different days. If you're ordering for a particular date, order early.
The full details are in our Shipping policy.
Before you order: a quick checklist
- Size. Every product page includes a size chart. Check it first — made-to-order items can't be exchanged for a different size.
- Delivery address. Check it carefully. We may not be able to change it once production has started.
- Colour. Colours can look slightly different on your screen than on the printed product.
- Your country. We ship to many countries; if yours isn't available at checkout, we can't ship there at this time. International orders may also be charged import duties, taxes or customs fees by your country, which are not included in our prices.
Changing or cancelling an order
Because orders move into production quickly, email sales@dzirehub.store as soon as possible if you need to change or cancel. We may not be able to once production has started.
If something goes wrong
We cover damaged products, defective products, incorrect items, and print or production errors. To make a claim, email sales@dzirehub.store within 30 days of delivery with your order number, a short description and clear photos. In most cases you won't need to send the item back — please don't send anything back until we ask.
If the claim is approved, we will either reprint and reship the item or refund you. Because every item is made to order, we don't offer returns or exchanges for change of mind, or for a size, colour or design chosen by mistake. Our Refund policy has the full list of what is and isn't covered, and our FAQ answers the most common questions.
Ready to choose?
Browse the hoodies, the T-shirts or all designs. If you're buying for someone else, our Golden Retriever Gift Guide walks through how to pick.
