Ordering and production
How does made-to-order work?
Every DzireHub hoodie and T-shirt is printed after you place your order. Our production partner typically prepares orders in 2–5 business days — an estimate, not a guarantee, and it can be longer during busy periods such as holidays and sales events. Shipping starts once production is complete.
Can I customise a design or upload my own?
No. Our designs are ready-made, so we don't offer custom printing or personalised artwork.
Can I change or cancel my order?
Orders move into production quickly. Email sales@dzirehub.store as soon as possible. We may not be able to cancel or change an order once production has started.
Sizing and care
How do I choose my size?
Every product page includes a size chart — check it before you order, because made-to-order items can't be exchanged for a different size (see Returns below). Our hoodies have a relaxed unisex fit with dropped shoulders; our T-shirts are unisex.
What are the garments made of?
Hoodies: 80% cotton, 20% recycled polyester fleece, with a lined pullover hood (no drawcord), a front kangaroo pocket and ribbed sleeve cuffs. T-shirts: pre-shrunk fabric with side-seamed construction and shoulder-to-shoulder taping; fibre content varies by colour. The T-shirt fabric is slightly sheer, especially in lighter colours.
How should I care for my hoodie or T-shirt?
Follow the care instructions on the garment's label. The brushed interior of our hoodies can shed lint, so avoid washing or wearing dark colours with light ones.
Shipping
How long will delivery take?
Delivery time is production time plus shipping time. Shipping varies by destination, delivery method and carrier, and we don't guarantee a specific delivery date. See our Shipping policy.
How much is shipping?
Shipping costs depend on the destination and the items in your order, and are shown at checkout before you pay.
Will I get tracking?
When tracking information is available, it is sent to the email address you gave at checkout.
Do I have to pay customs or import duties?
Orders shipped internationally may be subject to import duties, taxes or customs fees charged by your country. These are not included in our prices and are the buyer's responsibility.
Problems, returns and refunds
My item arrived damaged, misprinted or wrong. What now?
Email sales@dzirehub.store within 30 days of delivery with your order number, a short description and clear photos. If the claim is approved we will reprint and reship the item or refund you. In most cases you won't need to send the item back — please don't send anything back until we ask.
Can I return an item because I changed my mind or ordered the wrong size?
Because every item is made to order, we don't offer returns or exchanges for change of mind, or for a size, colour or design chosen by mistake. This doesn't limit any consumer rights that cannot be excluded by law. Full details are in our Refund policy.
Payment and support
How can I pay?
You can pay by card at checkout.
How do I contact you?
Email sales@dzirehub.store.